Get in Touch With Us
Got a question about a no deposit bonus, spotted something that needs updating, or want to flag a Canadian casino we haven't reviewed yet? This is where you reach the team behind acceleratemed.org. We read every message that comes in and try to keep the reply useful rather than automated.
The Best Way to Reach Us
Email is the most reliable route. Send your message to [email protected] and a member of our team will get back to you personally. We aim to reply within a couple of working days, though enquiries about specific no deposit bonus terms sometimes take a little longer if we need to double-check details with the casino in question.
A quick tip: tell us upfront what your message is about. "No deposit bonus question," "correction," or "listing enquiry" in the subject line means we can route it to the right person straight away instead of it sitting in a general queue.
What People Usually Contact Us About
- No deposit bonus questions — If you've seen an offer on one of our comparison pages and want clarification on wagering requirements, maximum cashout, or eligible games, ask us before you sign up rather than after.
- Ratings and rankings — Curious why one Canadian casino ranks above another, or think we've missed something relevant? We're happy to explain our reasoning.
- Corrections — Bonus terms, payment methods and licensing details change often. If you notice something on the site that looks out of date, flagging it helps every reader who comes after you.
- Content suggestions — If there's a Canadian casino topic you'd like covered, such as our guide to non-GamStop casinos, let us know and we'll consider it for future updates.
- Partnership or business enquiries — If you represent a casino brand or a related business and want to discuss working with us, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, say so in your message. We'll point you toward organisations that can help, though we are not a support service ourselves.
What to Include So We Can Help Faster
The more specific your message, the quicker we can act on it. When possible, include:
- The page or casino name your question relates to
- What you expected to see versus what you actually found
- Your province, if the question relates to payment methods or availability, since some options vary slightly across Canada
- Any screenshots or links that show the issue, if it's a correction
What We Can and Can't Help With
We can explain how we assess and rank Canadian online casinos, clarify bonus terms mentioned on our site, and correct anything inaccurate. What we can't do is process deposits, withdrawals, account verification or complaints on behalf of a casino operator — those need to go directly to the casino's own support team, since we are an independent comparison site and not part of any operator's platform. Commission from featured brands never influences the answers we give or where a casino sits in our rankings.
How Quickly You'll Hear Back
We don't rely on canned replies. Every message is read by an actual person, and our target is a response within two working days. During busier periods, particularly after we publish new reviews, it can take a little longer — we'd rather give you an accurate answer than a fast but vague one.
Whatever brings you here, thank you for taking the time to write in. Reader feedback is a big part of how we keep this site accurate and genuinely useful for people comparing Canadian online casinos.